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EXCHANGES ONLY Request for exchange from defective or mishandled merchandise. Returns due to the customers' error will be subject to a 20% restocking fee, in addition to all freight charges. Any returns due to non-damage will result to account credit only. Most exchanges are processed within 7 to 10 business days upon receipt of merchandise. Once the exchange has been processed, you will receive a confirmation e-mail with your exchange details. Please note timing will vary depending on the form of payment and financial institution. Original shipping charges are non-refundable. In the event that an incorrect or defective item is received, please contact us right away and we will have this resolved for you. All defective items will be inspected. We will require proof such as photos of the defective item before we authorize the return. 3121 (WomacksBoutique.com) is not, under any circumstances, responsible for "worn" damages (wear and tear, stretching, etc.). Before returning merchandise, you are required to contact us immediately by phone or email with the reason for the exchange. PRIVACY POLICY When ordering, we may ask you and collect your name, e-mail address, mailing address, and phone number. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them. HOW DO WE USE YOUR INFORMATION? We may use the information we collect from you to refer you to our referred vendors, sales, promotions, responses to a survey for your comment to our site and your experience, and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a promotion, survey or other site feature. You can you opt-out, remove or modify information you have provided to us to avoid marketing newsletters or emails. You are given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. Items being returned must be in the new and resalable condition. This means it must be returned in original packaging. .00 per carton will be charged if no original packaging/box returns with merchandise. Any returned merchandise which does not meet the requirements of our return policy is subject to fifteen percent (20%) or higher restocking charge. Any merchandise returned or exchanged must be approved by 3121 (WomacksBoutique.com). No refund will be issued if defective merchandise is claim after 3 months of receiving. There is only 75% exchange credit value when the claim is made within 4-6 months, 50% exchange credit value when the claim is made within 7-9 months, 25% exchange credit value when claim is made within 10-12 months, no exchange at all after one-year claim. We request that all items returned be checked prior to shipping at your end. If we find that the problem is not our mistake, you will be responsible for a flat fee of .00 and all shipping charges. All charges incurred are to be paid by PAYPAL only. Replacement will not be shipped until we receive the merchandise. All products will be sent out by UPS ground, unless otherwise requested. "CALL TAG" is not allowed to issue unless otherwise designated. |
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